Privacy Policy

Introduction

Aphelion Auto ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote for vehicle shipping services
• Book a shipment with us
• Contact us for customer support
• Subscribe to our newsletter or marketing communications
• Fill out forms on our website

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Mobile phone number (for SMS communications)
• Vehicle information (make, model, year, VIN)
• Pickup and delivery locations
• Payment information
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring URLs
• Pages viewed and time spent on pages
• Other diagnostic data

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and managing our vehicle shipping services
• Processing your quotes and bookings
• Communicating with you about your shipment
• Responding to your inquiries and customer service requests
• Sending you updates, marketing communications, and promotional materials (with your consent)
• Improving our website and services
• Detecting, preventing, and addressing technical issues or fraudulent activity
• Complying with legal obligations

SMS / Text Messaging Privacy & Consent

Information Collected for SMS

If you opt in to receive text messages from us, we may collect and store:

• Your mobile phone number
• Your name (if provided)
• The date, time, and method of your opt-in
• The specific consent language you agreed to

Opt-in consent is collected through website forms, checkboxes, or other affirmative actions taken by the user.

SMS Consent and Authorization

By providing your mobile phone number and opting in to receive text messages, you expressly consent to receive recurring automated text messages sent using an automatic telephone dialing system or similar technology from Aphelion Auto, including messages related to quotes, shipments, service updates, and promotional or marketing communications. Your consent is not a condition of purchase, and message frequency may vary. Message and data rates may apply according to your wireless carrier's standard plan.

How We Use SMS Communications

We use SMS communications for purposes that may include:

• Quote confirmations and follow-ups
• Shipment updates and delivery notifications
• Customer service communications
• Promotional or marketing messages (only with your consent)

Transactional messages may be sent regardless of marketing preferences where permitted by law, while marketing messages are sent only with explicit consent.

SMS Opt-Out Instructions

You may opt out of receiving text messages at any time by replying "STOP" to any SMS message you receive from us. After opting out, you will receive one final confirmation message and will no longer receive SMS messages unless you opt in again. You may also reply "HELP" to any SMS message for additional assistance, or contact us directly using the contact information provided below.

Consent Recordkeeping

We maintain records of SMS consent, including the date, time, and method of opt-in, in order to demonstrate compliance with applicable laws and regulations including the Telephone Consumer Protection Act (TCPA) and industry standards set by the Cellular Telecommunications Industry Association (CTIA).

Data Retention for SMS

We retain SMS subscription data and consent records for as long as you remain subscribed and for a reasonable period thereafter as required for legal, regulatory, or compliance purposes. You may request deletion of your information at any time by contacting us using the information provided below.

SMS Timing

Text messages are sent during reasonable hours in accordance with applicable laws and industry guidelines. We respect time zone differences and comply with all TCPA and CTIA timing requirements. Wireless carriers are not liable for delayed or undelivered messages. This SMS program is operated in the United States and complies with U.S. federal regulations.

How We Share Your Information

We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Vehicle carriers and transporters
• Payment processors
• Customer relationship management systems
• Email service providers
• Analytics providers

SMS Service Providers

We may share your mobile phone number with third-party SMS service providers solely for the purpose of delivering and managing text message communications on our behalf and maintaining compliance with applicable laws including the TCPA and CTIA Messaging Principles. These providers are required to maintain the confidentiality and security of your information.

SMS Data - No Third-Party Sharing

Your mobile phone number and SMS opt-in data will NOT be shared, sold, traded, or disclosed to third parties, affiliates, or any other entities for marketing, commercial, or any other purposes. Your mobile number is used exclusively by Aphelion Auto for delivering the SMS communications and services you have consented to receive. We maintain strict controls to ensure your SMS opt-in information remains private and is used only for the purposes you authorized.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to correct inaccurate or incomplete information
• The right to delete your personal information
• The right to object to or restrict certain processing of your information
• The right to opt out of marketing communications
• The right to opt out of SMS communications at any time by replying "STOP" to any message or by contacting us directly

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to collect information about your browsing activities. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Email: info@aphelionauto.com
Phone: (954) 239-3378